The Levy flight
Clay Shirky taught me this very cool mathematical concept that shows up in nature, and now in marketing and social media.
Someone discovers your site. They poke and prod and join and return and return again. Then they feel as though there's no more benefit and they move on, surfing until they find another place to forage.
Someone finds your restaurant. They love it. They return with friends. They hang out and become regulars for a while. Then they get bored and start browsing again.
Adding the Levy flight to your understanding is a much more nuanced representation of consumer behavior than solely thinking about the ideas of brand loyalty or random web surfing.
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